Privacy Policy

1. Information We Collect

We may collect information you provide directly to us, including your name, username, phone number, email address, billing information, support requests, and lead/contact data that you upload or enter into the platform.

We may also collect technical and usage information such as IP address, browser type, device information, session activity, and interaction logs used to operate and secure the service.

2. How We Use Information

We use information to provide and improve the service, authenticate users, process billing, support CSV imports and messaging workflows, respond to support requests, prevent fraud or abuse, and comply with legal obligations.

3. SMS Messaging Disclosures

If you provide a mobile phone number or use Smsagentpro to send or receive text messages, we may process phone numbers, message content, delivery logs, opt-in/opt-out status, and related metadata to provide messaging services.

Message frequency varies based on your activity and the campaigns you configure. Message and data rates may apply.

Recipients may opt out of future text messages by replying STOP. Recipients may reply HELP for assistance where supported.

SMS consent is not a condition of purchase. We do not sell or share mobile opt-in data or consent data with third parties for their own marketing purposes.

4. Billing and Payment Processing

Payments are processed by third-party payment processors such as Stripe. We do not store full credit card numbers on our servers. We may receive limited billing and subscription information necessary to manage your account.

5. How We Share Information

We may share information with service providers that help us operate the platform, such as hosting providers, payment processors, and communications providers including Twilio. We may also disclose information when required by law, legal process, or to protect our rights, users, or platform security.

We do not sell your personal information.

6. Data Retention

We retain information for as long as reasonably necessary to operate the service, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We use administrative, technical, and organizational safeguards intended to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

8. Your Choices

You may update certain account information within the application. If you no longer want to receive text messages, you may reply STOP to opt out. For support requests involving account or data questions, contact support@smsagentpro.com.

9. Third-Party Services

Our service may rely on third-party providers for hosting, billing, messaging delivery, analytics, and other operational functions. Their handling of information is governed by their own policies and contractual obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at support@smsagentpro.com.